Facility Management
Let your staff get on with what they do best, and let us handle your job allocation requirements!
Link:Q is able to customise their products and solutions to accommodate their clients Facility Management Requirements. Link:Q can provide 24/7 call centre service to log jobs with a dispatch system to your contract suppliers depending on the type of the faults,its location and level of urgency.This is strongly supported by a team of highly skilled contact centre staff who are navigated by applications with information and answers to frequently asked questions.
The solution also provides a highly intelligent “Escalation Process†that ensures a contractors would certainly be identified and allocated to a specific problem within the store/building.
Link:Q facilities management give you the flexibility of sending messages through contractors or staff via a variety of delivery methods - SMS, Email, Pager and Fax, or and outbound call.
Link:Q currently services a number of organisations’ FM needs, both dealing direct with internal staff and appointed service contractors.
Outsourcing part or all of the FM operation can provide many benefits including:
- Improved customer / caller satisfaction
- Tighter control via centralised operations
- Guaranteed response to every caller in a reduced time frame
- Focus on core activities to improve a company`s competitive advantage
- Reduce staffing costs while maintaining or extending service operation hours.
For further information, please contact us on 1300 300 379.
